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How to repair a Hard drive

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  1. reddwarf4ever's Avatar
    Posts : 1,211
    windows 10 PRO build 2004
       #1

    How to repair a Hard drive


    Hi

    i have a 2 TB Seagate internal HDD, I am unsure what happened, it’s not very old and has always been fitted inside a PC case, so hasn’t been knocked.

    Windows refuses to boot up with it connected. I unplugged the Sata data lead, allowed windows to boot then reconnected it.

    windows drive manage shows it as bad, with no option to do anything.....I ran seagate tools for windows, the short and long test passed, but when I selected fix everything, it failed......did a sector test with Aome partition manager and it started reporting sector errors immediately, but allowed me to rebuild the MBR ?

    I realise I may have to give up and dump this HDD, but want to be certain I have tried everything first. I tried seatools booted from a USB, but couldn’t work out how to use the program to repair the HDD. See image for screenshot

    is there anything else I can try ? 99% of the searches for HDD repair tools, simply give data recovery software, there IS a difference, but that simple premise seems to be lost on many advertising their wares...

    many thanks in advance How to repair a Hard drive-9fec1ec4-f58b-4b33-896d-b37053e18a39.jpg
      My Computer

  2. SIW2's Avatar
    Posts : 1,382
    trying to install win10
       #2

    That doesn't sound good. I would get a new one.

    Just out of curiosity, what is the exact model of that disk?
      My Computer


  3. Posts : 35,967
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    1) Backup any important files

    2) Post images of results for these tests:

    a) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    Download HD Tune 2.55


    b) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    绿地否认与女记者被打有关 公司保安被拘留

    c) Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    家居市场价格战“此起彼伏” 并没有带来双赢
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance
      My Computer


  4. Posts : 1,140
       #4

    I remember somebody somewhere mentioning using Spinrite Option 4 (I think it is) to fix a HDD; however, with a 2TB HDD, my wild guess based on past experiences with 100MB HDDs, your grandkids might be able to see it finish.
      My Computer

  5. reddwarf4ever's Avatar
    Posts : 1,211
    windows 10 PRO build 2004
    Thread Starter
       #5

    zbook said:
    1) Backup any important files

    2) Post images of results for these tests:

    a) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    Download HD Tune 2.55


    b) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    养老保险单位缴费比例下降 加大基本养老保险基金投资力度

    c) Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    地板企业或可借组合式营销走出低潮
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance
    Thanks will try as you suggest

    - - - Updated - - -

    zbook said:
    1) Backup any important files

    2) Post images of results for these tests:

    a) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    HDTune wasnt able to `see` the problem HDD
    Download HD Tune 2.55
    b) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    Here is the text file report from Seatools & HDD sentinel

    ------------- SeaTools for Windows v1.4.0.7 ---------------
    14/02/2020 15:27:40
    Model Number: ST2000DM001
    Serial Number: Z3405BTD
    Firmware Revision: CC27
    Identify - Started 14/02/2020 15:27:40
    Short DST - Started 14/02/2020 15:28:03
    Short DST - Pass 14/02/2020 15:28:12
    SMART - Started 14/02/2020 15:34:01
    SMART - Pass 14/02/2020 15:34:08
    Long Generic - Started 14/02/2020 15:38:59
    Long Generic - FAIL 14/02/2020 15:39:07
    SeaTools Test Code: DEA796D9
    Fix All Fast - Started 14/02/2020 15:39:27
    Fix All Fast - FAIL 14/02/2020 15:39:36
    SeaTools Test Code: DEA796C9
    Fix All Long - Started 14/02/2020 15:39:54
    Fix All Long - FAIL 14/02/2020 15:40:03
    SeaTools Test Code: DEA796C9
    Long Generic - Started 15/02/2020 16:13:10
    Long Generic - FAIL 15/02/2020 16:13:18
    SeaTools Test Code: DEA796D9


    DISK REPORT FROM HARD DISK SENTINEL

    -- Physical Disk Information - Disk: #7: ST2000DM001 --

    Hard Disk Summary
    -------------------
    Hard Disk Number . . . . . . . . . . . . . . . . : 7
    Interface . . . . . . . . . . . . . . . . . . . : S-ATA Gen3, 6 Gbps
    Disk Controller . . . . . . . . . . . . . . . . : Standard SATA AHCI Controller (AHCI) [VEN: 1022, DEV: 7801] Version: 10.0.18362.1, 6-21-2006
    Disk Location . . . . . . . . . . . . . . . . . : Bus Number 2, Target Id 0, LUN 0
    Hard Disk Model ID . . . . . . . . . . . . . . . : ST2000DM001
    Firmware Revision . . . . . . . . . . . . . . . : CC27
    Hard Disk Serial Number . . . . . . . . . . . . : Z3405BTD
    Total Size . . . . . . . . . . . . . . . . . . . : 3945 MB
    Power State . . . . . . . . . . . . . . . . . . : Active
    Current Temperature . . . . . . . . . . . . . . : ?
    Health . . . . . . . . . . . . . . . . . . . . . : ? (Unknown)
    Performance . . . . . . . . . . . . . . . . . . : ? (Unknown)

    ATA Information
    -----------------
    Hard Disk Cylinders . . . . . . . . . . . . . . : 16383
    Hard Disk Heads . . . . . . . . . . . . . . . . : 16
    Hard Disk Sectors . . . . . . . . . . . . . . . : 63
    ATA Revision . . . . . . . . . . . . . . . . . . : ATA8-ACS version 4
    Transport Version . . . . . . . . . . . . . . . : SATA Rev 3.0
    Total Sectors . . . . . . . . . . . . . . . . . : 8089950
    Bytes Per Sector . . . . . . . . . . . . . . . . : 512
    Multiple Sectors . . . . . . . . . . . . . . . . : 16
    Error Correction Bytes . . . . . . . . . . . . . : 4
    Unformatted Capacity . . . . . . . . . . . . . . : 3950 MB
    Maximum PIO Mode . . . . . . . . . . . . . . . . : 4
    Maximum Multiword DMA Mode . . . . . . . . . . . : 2
    Maximum UDMA Mode . . . . . . . . . . . . . . . : 6 Gbps (6)
    Active UDMA Mode . . . . . . . . . . . . . . . . : 6 Gbps (6)
    Minimum Multiword DMA Transfer Time . . . . . . : 120 ns
    Recommended Multiword DMA Transfer Time . . . . : 120 ns
    Minimum PIO Transfer Time Without IORDY . . . . : 120 ns
    Minimum PIO Transfer Time With IORDY . . . . . . : 120 ns
    ATA Control Byte . . . . . . . . . . . . . . . . : Invalid
    ATA Checksum Value . . . . . . . . . . . . . . . : Invalid

    Acoustic Management Configuration
    -----------------------------------
    Acoustic Management . . . . . . . . . . . . . . : Not supported
    Acoustic Management . . . . . . . . . . . . . . : Disabled
    Current Acoustic Level . . . . . . . . . . . . . : Default (00h)
    Recommended Acoustic Level . . . . . . . . . . . : Max performance and volume (FEh)

    ATA Features
    --------------
    Read Ahead Buffer . . . . . . . . . . . . . . . : Supported, Enabled
    DMA . . . . . . . . . . . . . . . . . . . . . . : Supported
    Ultra DMA . . . . . . . . . . . . . . . . . . . : Supported
    S.M.A.R.T. . . . . . . . . . . . . . . . . . . . : Supported
    Power Management . . . . . . . . . . . . . . . . : Supported
    Write Cache . . . . . . . . . . . . . . . . . . : Supported
    Host Protected Area . . . . . . . . . . . . . . : Supported
    HPA Security Extensions . . . . . . . . . . . . : Supported
    Advanced Power Management . . . . . . . . . . . : Not supported
    Extended Power Management . . . . . . . . . . . : Supported, Enabled
    Power Up In Standby . . . . . . . . . . . . . . : Not supported
    48-Bit LBA Addressing . . . . . . . . . . . . . : Supported
    Device Configuration Overlay . . . . . . . . . . : Supported
    IORDY Support . . . . . . . . . . . . . . . . . : Supported
    Read/Write DMA Queue . . . . . . . . . . . . . . : Not supported
    NOP Command . . . . . . . . . . . . . . . . . . : Not supported
    Trusted Computing . . . . . . . . . . . . . . . : Not supported
    64-Bit World Wide ID . . . . . . . . . . . . . . : 5000C5006435156C
    Streaming . . . . . . . . . . . . . . . . . . . : Not supported
    Media Card Pass Through . . . . . . . . . . . . : Not supported
    General Purpose Logging . . . . . . . . . . . . : Supported
    Error Logging . . . . . . . . . . . . . . . . . : Supported
    CFA Feature Set . . . . . . . . . . . . . . . . : Not supported
    CFast Device . . . . . . . . . . . . . . . . . . : Not supported
    Long Physical Sectors (1) . . . . . . . . . . . : Not supported
    Long Logical Sectors . . . . . . . . . . . . . . : Not supported
    Write-Read-Verify . . . . . . . . . . . . . . . : Supported, Disabled
    NV Cache Feature . . . . . . . . . . . . . . . . : Not supported
    NV Cache Power Mode . . . . . . . . . . . . . . : Not supported
    NV Cache Size . . . . . . . . . . . . . . . . . : Not supported
    Free-fall Control . . . . . . . . . . . . . . . : Not supported
    Free-fall Control Sensitivity . . . . . . . . . : Not supported
    Service Interrupt . . . . . . . . . . . . . . . : Not supported
    IDLE IMMEDIATE Command With UNLOAD Feature . . . : Not supported
    Nominal Media Rotation Rate . . . . . . . . . . : 7200 RPM
    Zoned Capabilities . . . . . . . . . . . . . . . : Not supported

    SSD Features
    --------------
    Data Set Management . . . . . . . . . . . . . . : Not supported
    TRIM Command . . . . . . . . . . . . . . . . . . : Not supported
    Deterministic Read After TRIM . . . . . . . . . : Not supported
    Read Zeroes After TRIM . . . . . . . . . . . . . : Not supported

    Security Mode
    ---------------
    Security Mode . . . . . . . . . . . . . . . . . : Supported
    Security Erase . . . . . . . . . . . . . . . . . : Supported
    Security Erase Time . . . . . . . . . . . . . . : 210 minutes
    Security Enhanced Erase Feature . . . . . . . . : Supported
    Security Enhanced Erase Time . . . . . . . . . . : 210 minutes
    Security Enabled . . . . . . . . . . . . . . . . : No
    Security Locked . . . . . . . . . . . . . . . . : No
    Security Frozen . . . . . . . . . . . . . . . . : No
    Security Counter Expired . . . . . . . . . . . . : No
    Security Level . . . . . . . . . . . . . . . . . : High
    Device Encrypts All User Data . . . . . . . . . : No
    Sanitize . . . . . . . . . . . . . . . . . . . . : Not supported
    Overwrite . . . . . . . . . . . . . . . . . . . : Not supported
    Crypto Scramble . . . . . . . . . . . . . . . . : Not supported
    Block Erase . . . . . . . . . . . . . . . . . . : Not supported
    Sanitize Antifreeze Lock . . . . . . . . . . . . : Not supported
    ACS-3 Commands Allowed By Sanitize . . . . . . . : No

    Serial ATA Features
    ---------------------
    S-ATA Compliance . . . . . . . . . . . . . . . . : Yes
    S-ATA I Signaling Speed (1.5 Gps) . . . . . . . : Supported
    S-ATA II Signaling Speed (3 Gps) . . . . . . . . : Supported
    S-ATA Gen3 Signaling Speed (6 Gps) . . . . . . . : Supported
    Receipt Of Power Management Requests From Host . : Not supported
    PHY Event Counters . . . . . . . . . . . . . . . : Supported
    Non-Zero Buffer Offsets In DMA Setup FIS . . . . : Not supported
    DMA Setup Auto-Activate Optimization . . . . . . : Not supported
    Device Initiating Interface Power Management . . : Supported, Disabled
    In-Order Data Delivery . . . . . . . . . . . . . : Not supported
    Asynchronous Notification . . . . . . . . . . . : Not supported
    Software Settings Preservation . . . . . . . . . : Supported, Disabled
    Native Command Queuing (NCQ) . . . . . . . . . . : Supported
    Queue Length . . . . . . . . . . . . . . . . . . : 32
    NCQ Streaming . . . . . . . . . . . . . . . . . : Not supported
    NCQ Autosense . . . . . . . . . . . . . . . . . : Not supported
    Automatic Partial To Slumber Translations . . . : Not supported
    Rebuild Assist . . . . . . . . . . . . . . . . . : Not supported
    Hybrid Information . . . . . . . . . . . . . . . : Not supported
    Device Sleep (DevSleep) . . . . . . . . . . . . : Not supported
    DevSleep To ReducedPwrState . . . . . . . . . . : Not supported

    Disk Information
    ------------------
    Disk Family . . . . . . . . . . . . . . . . . . : Barracuda 7200.12
    Form Factor . . . . . . . . . . . . . . . . . . : 3.5"
    Capacity . . . . . . . . . . . . . . . . . . . . : 2 TB (2 x 1,000,000,000,000 bytes)
    Number Of Disks . . . . . . . . . . . . . . . . : 3
    Number Of Heads . . . . . . . . . . . . . . . . : 6
    Rotational Speed . . . . . . . . . . . . . . . . : 7200 RPM
    Rotation Time . . . . . . . . . . . . . . . . . : 8.33 ms
    Average Rotational Latency . . . . . . . . . . . : 4.17 ms
    Disk Interface . . . . . . . . . . . . . . . . . : Serial-ATA/600
    Buffer-Host Max. Rate . . . . . . . . . . . . . : 600 MB/seconds
    Buffer Size . . . . . . . . . . . . . . . . . . : 65536 KB
    Drive Ready Time (Typical) . . . . . . . . . . . : 17 seconds
    Average Seek Time . . . . . . . . . . . . . . . : 8.5 ms
    Track To Track Seek Time . . . . . . . . . . . . : ? ms
    Full Stroke Seek Time . . . . . . . . . . . . . : ? ms
    Width . . . . . . . . . . . . . . . . . . . . . : 101.6 mm (4.0 inch)
    Depth . . . . . . . . . . . . . . . . . . . . . : 147.0 mm (5.8 inch)
    Height . . . . . . . . . . . . . . . . . . . . . : 26.1 mm (1.0 inch)
    Weight . . . . . . . . . . . . . . . . . . . . . : 626 grams (1.4 pounds)
    Required Power For Spinup . . . . . . . . . . . : 2,500 mA
    Power Required (Seek) . . . . . . . . . . . . . : 8.0 W
    Power Required (Idle) . . . . . . . . . . . . . : 5.8 W
    Power Required (Standby) . . . . . . . . . . . . : 0.8 W
    Manufacturer . . . . . . . . . . . . . . . . . . : Seagate Technology
    Manufacturer Website . . . . . . . . . . . . . . : 买方市场酝酿楼市价格拐点 中介“倒逼”业主向下调价

    S.M.A.R.T.
    ------------
    No. Attribute Thre.. Value Worst Data Status Flags

    Transfer Rate Information
    ---------------------------
    Total Data Read . . . . . . . . . . . . . . . . : 0 MB, 0 MB since installation (15/02/2020)
    Total Data Write . . . . . . . . . . . . . . . . : 0 MB, 0 MB since installation
    Average Reads Per Day . . . . . . . . . . . . . : 0.00 MB
    Average Writes Per Day . . . . . . . . . . . . . : 0.00 MB
    Current Transfer Rate . . . . . . . . . . . . . : 0 KB/s
    Maximum Transfer Rate . . . . . . . . . . . . . : 0 KB/s
    Current Read Rate . . . . . . . . . . . . . . . : 0 KB/s
    Current Write Rate . . . . . . . . . . . . . . . : 0 KB/s
    Current Disk Activity . . . . . . . . . . . . . : 0 %



    -- Partition Information --

    Logical Drive Total Space Free Space Free Space Used Space
    C: Boot (Disk: #4) 223.0 GB 46.6 GB 21 % ###############-----
    D: Downloads & Macrium Reflect (Disk:.. 873.1 GB 113.6 GB 13 % #################---
    F: Keith Stuff A (Disk: #0) 980.0 GB 335.1 GB 34 % #############-------
    G: BACKUP-A (Disk: #5) 1863.0 GB 18.0 GB 1 % (Low) ###################-
    H: BACKUP-B (Disk: #2) 1863.0 GB 33.2 GB 2 % (Low) ###################-
    I: MUSIC and EBooks-A (Disk: #3) 1863.0 GB 46.2 GB 2 % (Low) ###################-
    J: KEITH-IPOD (Disk: #1) 148.8 GB 53.1 GB 36 % ############--------
    K: SwapFile (Disk: #0) 9.9 GB 0.1 GB 1 % (Low) ###################-



    -- System Management Information --


    Motherboard Information
    -------------------------
    Manufacturer . . . . . . . . : Gigabyte Technology Co., Ltd.
    Product . . . . . . . . . . : F2A88XM-D3H x.x
    Serial Number . . . . . . . : To be filled by O.E.M.
    Asset Tag . . . . . . . . . : To be filled by O.E.M. To be filled by O.E.M.
    BIOS . . . . . . . . . . . . : American Megatrends Inc. ver. F10a [02/23/2016]
    Memory Module 1 . . . . . . : -
    Memory Module 2 . . . . . . : 4096 MB [1600 MHz] Node0_Bank0
    Memory Module 3 . . . . . . : -
    Memory Module 4 . . . . . . : 4096 MB [1600 MHz] Node0_Bank0

    System Information
    --------------------
    Manufacturer . . . . . . . . : Gigabyte Technology Co., Ltd.
    Product . . . . . . . . . . : To be filled by O.E.M. To be filled by O.E.M.
    Serial Number . . . . . . . : To be filled by O.E.M.
    UUID . . . . . . . . . . . . : 9402DE03-8004-CF05-6F06-F30700080009
    Chassis . . . . . . . . . . : Gigabyte Technology Co., Ltd. ver. To Be Filled By O.E.M.
    Chassis Serial Number . . . : To Be Filled By O.E.M.
    Chassis Asset Tag . . . . . : To Be Filled By O.E.M.




    c) Run HD Sentinel: (free or trial edition)

    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring

    How to repair a Hard drive-disk_-7-st2000dm001-z3405btd-hard-disk-sent.pngHow to repair a Hard drive-seatools-windows-z3405btd-st2000dm001-2020-0.pngHow to repair a Hard drive-disk-management-2020-02-15-16.10.10.png
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance
    Hope this helps.... says its only 3.8GB should be 2TB.....
      My Computer


  6. Posts : 35,967
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    The Sea Tools for Windows long generic test is equivalent to what other computer manufacturers use for warranty replacement.

    Replace: ST2000DM001

    In case the drive is no longer under warranty there is a Seagate bootable repair option.

    Post the link into the thread.
    (Not familiar with it but it had been tried in the opening post)

    Was HD Tune not able to run the three tests?

    This is another option to see bad blocks: 北京启动治理房地产乱象行动
    Last edited by zbook; 15 Feb 2020 at 12:53.
      My Computer

  7. reddwarf4ever's Avatar
    Posts : 1,211
    windows 10 PRO build 2004
    Thread Starter
       #7

    zbook said:
    The Sea Tools for Windows long generic test is equivalent to what other computer manufacturers use for warranty replacement.

    Replace: ST2000DM001

    In case the drive is no longer under warranty there is a Seagate bootable repair option.

    Post the link into the thread.
    (Not familiar with it but it had been tried in the opening post)

    Was HD Tune not able to run the three tests?

    This another option to see bad blocks: 北京CBD之路:从工业聚集区变身开放新地标
    HD Tune didn’t even see the problem HDD, not listed...what is the Seagate bootable repair option ? It’s no longer under warranty. Also I tried seatools bootable, see screenshot, but couldn’t work out what I was meant to do, wonder if anyone has used this tool ! Will try Macorit, thanks

    - - - Updated - - -

    权威解读丨财政部:个税起征点提高有利于增加居民收入 增强消费能力 does not display the problem HDD so i cant select it....will try spinrite from a usb pen
      My Computer


  8. Posts : 35,967
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    There are multiple methods to test drives:

    a) SMART
    b) Benchmarks
    c) Error or surface scans
    d) chkdsk
    e) short generic
    f) long generic
    g) etc.

    Drives can display normal results for one or more and a fail on one test.

    The long generic has been a reliable method for failure testing.
      My Computer

  9. reddwarf4ever's Avatar
    Posts : 1,211
    windows 10 PRO build 2004
    Thread Starter
       #9

    zbook said:
    There are multiple methods to test drives:

    a) SMART passed, I think....
    b) Benchmarks
    c) Error or surface scans did sector test and first few sectors reported Bad, so discontinued, but not sure if that definitely means its a hardware fault ???
    d) chkdsk if I use the Windows Chkdsk, it will need a drive letter, windows disk management has assigned ‘Each but will that apply to chkdsk ? Don’t want to interfere with one of the other 4 HDDs I have installed.....or should I unplug all HDDs except the boot ssd and faulty HDD ?

    thanks
    e) short generic Passed
    f) long generic Failed
    g) etc.

    Drives can display normal results for one or more and a fail on one test.

    The long generic has been a reliable method for failure testing.
    should I try spinrite ? It looks very basic and old.......or should I try a low level format program maybe, problem is it being detected by the program

    P.S. any thoughts on this
    Politics also color perceptions of the weather, the survey found. More than three-quarters of Democrats and six in 10 independents believe that the weather has become more extreme over the last few years, while less than half of Republicans say they have perceived such a shift.

    thanks
      My Computer

  10. SIW2's Avatar
    Posts : 1,382
    trying to install win10
       #10

    The disk obviously has serious problems.

    Do you have data on there that you need? If not, I wouldn't waste time with it.
      My Computer


 

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